Refund policy

Returns & Refunds

At Maison, all of our furniture and upholstered pieces are made to order, especially for you. Because each piece is made individually according to your chosen size, fabric and specifications, we are unfortunately unable to accept returns or offer refunds for change of mind.

We therefore encourage you to carefully check your chosen size, fabric and specifications before placing your order. If you are unsure about anything, please get in touch with us at maison.capetown@gmail.com, we are always happy to help.

Damaged, defective or incorrect items

We take great care when making and preparing your piece, but if your order arrives damaged, defective, or is not what you ordered, please contact us as soon as possible at maison.capetown@gmail.com, including photos of the issue.

We will assess the situation and, where applicable, arrange a repair, replacement or refund in accordance with your rights under South African consumer law.

Please note that normal variations in handmade furniture, including slight variations in fabric, colour, texture or finish, are part of the character of individually crafted pieces and are not considered defects.

Made-to-order pieces

Once an order has been placed and production has begun, it cannot be cancelled simply because you have changed your mind, as materials may have already been purchased and work may have already started on your piece.

If you have any questions before placing your order, please don't hesitate to contact us. We're always happy to help you make sure you've chosen the right piece for your home. 🤍

Maison Cape Town
maison.capetown@gmail.com